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Sales & Administrative Support Specialist
Duties & Responsibilities
- Follow up with clients via phone and email.
- Respond to client inquiries promptly through phone and email.
- Prepare and send sales proposals to clients.
- Assist in answering the switchboard (ensure calls are answered within three rings).
- Maintain and update the CRM system (Pipedrive/database).
- Organize and manage the filing system, ensuring drawings, quotations, and client communications are properly stored.
- Create and manage new client files for new deals.
- Update the supplier feedback list in coordination with the Operations Manager and management team.
- Provide feedback to international suppliers.
- Ensure annual CIDB registrations are completed and maintained.
- Work with auditors to update company documents and share them via the company documents chat.
- Update tender portals with required documents and ensure Jessen Pty is listed in databases for all regions.
- Prepare and submit tenders within the required deadlines.
- Update and maintain quotation templates.
- Generate customer invoices and liaise with clients regarding outstanding payments.
- Send out monthly statements to clients.
- Maintain and update invoicing and cost of sales reports.
- Communicate with customers and the Department of Labour regarding Annex 1 and lift registrations.
Experience & Qualifications
- 7-10 years of relevant experience.
- Proficiency in Pastel (Project Debtors).
- Advanced Excel skills.
- Excellent telephone etiquette.
- Strong English communication skills (verbal & written).
- Exceptional customer relations abilities.
- Fast and accurate typing skills.
- Experience in tender preparation and submission.
- Highly organized, detail-oriented, and systematic.
- Ability to maintain a well-structured filing system with precision.
