Location
Kempton Park, Gauteng
Full Job Description
Listing Reference: 017187
Listing Status: Online
Apply By: 3 July 2024
Position Summary
- Industry: Wholesale & Retail Trade
- Job Category: FMCG, Retail, Wholesale, and Supply Chain
- Location: Kempton Park
- Contract: Permanent
- EE Position: Yes
Introduction
To deliver service excellence through efficient customer service, point of sale (POS) operational activities, and in-store merchandising, leading to a positive customer experience.
Job Description
Job Objectives:
- Execute all operational activities at the point of sale promptly and efficiently.
- Maintain high levels of accuracy when scanning merchandise and collecting payment for goods, including processing Clubcard rewards.
- Ensure the safe handling of cash at all times.
- Proactively promote the Clicks’ clubcard and enroll new Clubcard members to achieve participation targets.
- Inform customers of promotions to positively affect sales and ensure they “feel good and pay less”.
- Deliver superior customer service by acting as a brand ambassador, being visible, and offering friendly and professional service.
- Efficiently execute and maintain all merchandising and general housekeeping duties according to store and visual merchandise standards.
- Support the Group’s vision to be the customer’s first-choice health and beauty retailer by living and driving the company values.
- Maintain updated knowledge on products, ranges, promotions, and events to provide accurate information to customers.
Knowledge:
- Basic math calculations
- Retail/FMCG background and understanding of merchandising and promotion principles
- Understanding of stock management procedures
- Knowledge of customer service excellence
Skills:
- Planning and organizing skills
- Problem-solving skills
- Strong customer orientation
- Good communication skills
- Computer literacy
- Numeracy skills
Competencies:
Essential:
- Relating and networking
- Following instructions and procedures
- Delivering results and meeting customer expectations
Desirable:
- Working with people
- Persuading and influencing
- Planning and organizing
- Coping with pressures and setbacks
Minimum Requirements:
- Experience: Desirable: Experience in a customer-facing role within a retail/FMCG store operations environment
- Education: Essential: Grade 12; Desirable: Maths 50% and English 50% at Grade 12 level
Please email CV to: clk2248mgr@clicks.co.za
