Overview:
PSG is dedicated to fostering a diverse workplace and achieving employment equity. We prioritize applicants from designated groups and encourage individuals with disabilities to apply.
Job Description:
This role combines administrative support, data capture, query resolution, client liaison, and general office tasks.
Responsibilities:
- Generate and follow up on iComply documentation and update the CRM system.
- Capture:
- Monthly billing statements
- Suspensions and reinstatements, including SMS communication to members
- Gap claim requirements not submitted by PSG
- Check the Discovery website weekly for dependent addition requirements.
- Assist Support Centre Consultants as needed.
- Provide backup for Support and Admin Centre staff.
- Resolve complex medical aid claims.
- Follow up and investigate returned mail and other communications, updating the database accordingly.
- Address specific client service needs.
- Assist with special client and practice-related projects as required.
- Participate in Wellness Days as needed.
- Perform any other duties or responsibilities that reasonably fall within the scope of the job description or operational requirements.
Minimum Requirements:
- RE5 certification
- Grade 12 / NQF4 qualification
- 2 years of relevant healthcare experience within the financial services industry
- Proficiency in both spoken and written English and at least one other official South African language
- Computer literacy (MS Office)
Competencies Required:
- Client-centric approach
- Strong communication skills
- Attention to detail
- Team player
