Full Job Description
Role Overview: Provide excellent customer service within the store, manage stock loading and merchandising, maintain shelf price labeling, and uphold cleanliness in your assigned area.
Requirements:
- Grade 12 or at least one year of relevant work experience
- Proficiency in English and the dominant local language
- Basic arithmetic skills
- Willingness to work shifts, weekends, and public holidays
- Ability to work under pressure
Responsibilities:
Customer Service:
- Greet and assess customer needs.
- Provide accurate product advice.
- Address product inquiries and handle complaints promptly.
- Promote additional sales (e.g., suggesting paint brushes with paint).
- Ensure timely loading of customer purchases.
- Handle customer purchases with care to avoid damage.
- Inform customers about additional services:
- Delivery services / bulk deposits
- Glass cutting
- Plan reading
- Credit programs
- Special orders
- Trusses
- Distant ordering
- VIC Customer Program
- Maintain product knowledge certification.
- Be present in your assigned aisle to assist customers.
Housekeeping:
- Keep your area free from obstacles and ensure stock is promptly merchandised.
- Maintain accurate shelf price labeling in your area.
- Complete checklists for canteen and toilet/shower schedules as required.
Safety (OHSA) Requirements:
- Comply with OHSA regulations (e.g., use of safety gear, ensure customer and staff safety).
- Ensure the safe merchandising of stock in your area.
- Report any discrepancies to the Store Manager.
Ready for Business:
- Follow the “Ready for Business” and “Beyond My Control” protocols as outlined by the CB Way.
Loss Prevention and Security:
- Identify and investigate gaps in displays, reporting concerns to management.
- Remain vigilant of suspicious behavior and report to management.
- Ensure no product is loaded for customers without proof of purchase or required documentation.
