Please refrain from submitting an application unless you possess the following qualifications:
- Senior-level experience in High-End Corporate Travel Consulting
- Proficiency in Galileo or Amadeus
- Proactive and solution-focused, demonstrating the highest level of attention to detail and accuracy, with no tolerance for errors. If you align with these criteria, please continue reading:
Requirements:
We are seeking a high-performance, VVIP Corporate Travel Agent capable of delivering a seamless service, consistently exceeding client expectations. The role is sales-oriented, involving target-driven work with commissions and incentives based on sales achievements.
Responsibilities:
- Report to the Team Leader, contributing to the team’s success, profitability, career development, and mentoring.
- Engage in rostered after-hours work as needed, without additional compensation or time off.
- Ensure timely and effective handling of client inquiries, maintaining a commitment to one-hour response times.
- Provide quality advice and information to clients, considering routing, cost, and client preferences.
- Uphold client confidentiality within The Travel Group.
- Proactively resolve client issues and take accountability for any errors involving you.
- Visit clients at least once every six months at their offices.
- Respond immediately to after-hour calls and requests.
Teamwork:
- Support and collaborate with team members.
- Share product knowledge and information on fares/destinations.
- Embrace constructive feedback from team members, team leader, and clients.
- Take ownership of general office tasks and duties.
- Demonstrate consideration and respect for other team members.
- Adapt to changes in the work environment.
- Attend after-work events as requested.
Quality Outputs:
- Ensure professionally presented, error-free itineraries and travel documents.
- Answer phones within three rings and acknowledge emails within 10 minutes.
- Maintain accurate transaction records and updated traveler/company profiles.
- Prioritize workload and seek team assistance for more than three pending travel requests.
- Attend industry training and seminars.
- Adhere to The Travel Group’s ethics, culture, and beliefs.
- Grow existing clients and actively seek leads, referrals, and growth opportunities.
Productivity:
- Work efficiently to achieve individual and team monthly sales goals.
- Complete all quotes and daily invoicing before leaving the office.
Key Performance Requirements:
- Basic mathematics understanding and strong writing skills.
- Effective oral communication skills.
- Capacity to analyze facts, make decisions, and undertake work planning.
- Extensive travel experience.
- Sales success capacity.
Key Motivational Requirements:
- Ability to perform tasks independently and overcome obstacles.
- Maintain high-quality standards under challenging circumstances.
- Balance deadlines and work speedily under time pressures.
- Persist until a satisfactory outcome is achieved.
- Motivated to achieve customer satisfaction and handle difficult situations.
Environmental Requirements:
- Ability to work alone or with others in an open office.
- Communicate effectively via telephone and in various settings.
- Accept direction and provide direction as needed.
- Adapt to changes in schedule and interruptions while working at a fast pace.
- Be a team player.
Systems Used:
- Galileo (Amadeus conversion available)
- Outlook & QuickTrav (back office system)
Job Type: Full-time
Salary: R25,000.00 – R50,000.00 per month
Experience:
- Corporate Travel Consulting: 3 years (Preferred)
- VIP Corporate Travel Consulting: 3 years (Preferred)
- Galileo or Amadeus: 3 years (Required)
Ability to Commute:
- Randburg, Gauteng (Required)
Ability to Relocate:
- Randburg, Gauteng: Relocate before starting work (Required)
