Receptionist (PP4007)
📍 Location: Pretoria
🏢 Category: Corporate Services – Property Management (OF6306)
📅 Posted By: Alexander Forbes
🗓 Posted On: 17 March 2025
⏳ Closing Date: 24 March 2025
Purpose of the Role:
We are looking for a professional and customer-focused Receptionist to provide a world-class front desk service. This role involves ensuring a smooth and welcoming reception area, managing visitor interactions, and supporting day-to-day corporate facilities operations. The successful candidate will uphold high service standards and deliver a professional, efficient, and friendly experience to clients, staff, and visitors.
Qualifications & Experience:
✅ Education:
- Matric (Grade 12) – Essential
- Relevant qualification – Advantageous
✅ Experience (2-5 Years):
- At least 2 years’ experience as a corporate receptionist within the financial services industry.
- Strong knowledge of customer service principles and best practices.
- Proficiency in two or more languages is an advantage.
Key Responsibilities:
🌟 Exceptional Customer Service
- Welcome clients and visitors with a warm smile and professional attitude.
- Ensure each visitor is acknowledged and assisted promptly and courteously.
- Handle incoming calls professionally, directing them to the correct department.
- Engage visitors and clients using polished business communication.
- Respond to queries, concerns, or complaints promptly and efficiently.
- Escort clients when required, ensuring a seamless experience.
- Assist the Business Support Team with administrative tasks when needed.
📊 Data Management & Compliance
- Maintain an accurate visitor management system.
- Ensure strict compliance with company policies, protocols, and SLAs.
- Adhere to confidentiality regulations (POPIA Act), ensuring sensitive documents remain private.
🤝 Team Collaboration & Support
- Display a positive and enthusiastic team spirit.
- Maintain effective internal communication to ensure smooth operations.
- Treat colleagues with integrity, respect, and professionalism.
- Share knowledge and skills with team members.
- Meet attendance and adherence requirements.
🏆 Customer Satisfaction & Brand Representation
- Uphold Treating Customers Fairly (TCF) principles in all interactions.
- Act as a brand ambassador, representing Alexander Forbes’ values in all engagements.
- Identify opportunities to improve customer experience and service quality.
📈 Personal & Professional Development
- Actively participate in training, coaching, and professional development sessions.
- Welcome feedback and improvement opportunities, applying company policies to enhance service delivery.
Why Join Us?
✔ Work in a dynamic and professional environment.
✔ Opportunities for career growth and skill enhancement.
✔ Be part of a leading corporate organization with a strong reputation.
If you have a passion for client service, strong organizational skills, and the ability to thrive in a fast-paced corporate setting, we encourage you to apply!
