Introduction
MANCOSA, a DHET-registered and CHE-accredited private higher education institution specializing in distance learning, is seeking an Office Administrator for its Nelspruit Learning Centre. This role involves clerical and administrative support, ensuring smooth operations in student registration, workshops, and student support services.
Key Responsibilities
1. Registration Process Support
✔ Advise prospective students on available study options.
✔ Administer student registrations and ensure compliance with processes.
✔ Assist student recruitment consultants with administrative tasks.
✔ Maintain and update the statistics control sheet daily.
✔ Submit control sheets to the Registry department on time.
✔ Verify and update student contact details and pre-selection information.
2. Workshop Coordination
✔ Ensure compliance with workshop procedures set by management.
✔ Prepare and administer student workshops in the region.
✔ Respond to email queries within 24 hours.
✔ Assist students with workshop-related concerns.
✔ Provide pastoral care and guidance through walk-ins, phone calls, and emails.
3. Student Support Services
✔ Follow student support procedures to enhance their learning experience.
✔ Resolve student queries within 3 to 12 hours, ensuring timely feedback.
✔ Direct and follow up on queries forwarded to relevant departments.
✔ Provide assistance with referencing, access to online resources, and research.
✔ Maintain a high-quality user experience in both physical and online library spaces.
✔ Schedule Zoom consultations for students requesting academic support.
Qualifications & Experience
📌 Educational Requirement: Relevant Diploma
📌 Work Experience: 1-2 years in an office administration role
Skills & Competencies
✔ Proficiency in Microsoft Office (Excel, Word, PowerPoint, Access, Outlook, Internet & Email)
✔ Strong organizational and time-management skills
✔ Deadline-driven with the ability to multitask
✔ Excellent interpersonal and communication skills
✔ Sound judgment and decision-making under pressure
✔ Experience in minute-taking and report preparation
✔ Numerical ability and attention to detail
✔ Commitment to ethics and confidentiality
General Requirements
📌 Must be available to work during workshops and overtime when required.
