Position Title: Administrator
Job Reference: REQ138723
Talent Acquisition Consultant: Lerato Sithole
Location: Nedbank Head Office, 135 Rivonia Road, Sandton
Closing Date: 8 April 2025
Department:
Administration, Operations, and Facilities
Career Stream: Admin, Transaction Processing & Production
Leadership Level: Manage Self: Operational
Purpose of the Role:
To ensure the effective administration, support, and maintenance of key operational processes in alignment with departmental needs, business objectives, and Nedbank’s Group Strategy. This includes ensuring adherence to GFCFS policies and procedures while supporting business operations through reliable, accurate process execution.
Key Responsibilities:
- Complete processing tasks accurately and within agreed timelines to meet Service Level Agreements (SLAs).
- Reduce financial, reputational, and operational risk through meticulous attention to detail.
- Avoid unnecessary costs by streamlining tasks and eliminating inefficiencies.
- Handle client queries (internal and external) promptly to maintain high service standards.
- Maintain clear communication with stakeholders to ensure alignment and understanding.
- Build and maintain strong relationships with stakeholders through consistent engagement.
- Verify and validate all activities to ensure compliance with policies and reduce risk.
- Follow defined procedures to ensure process consistency and reliability.
- Quickly identify, record, and correct any discrepancies.
- Live the Nedbank values through daily interactions and collaboration with colleagues.
- Contribute towards team success and goals through active participation and performance.
- Take ownership of personal career development, using input from managers and peers.
- Pursue training, gain relevant experience, and complete required certifications within deadlines.
- Support knowledge sharing and continuity within the team by actively engaging and collaborating.
- Participate in Nedbank culture and transformation initiatives (e.g., staff surveys).
- Support corporate social responsibility efforts that align with Nedbank’s business goals.
- Continuously seek process improvement opportunities and support the implementation of new tools and enhancements.
Preferred Qualifications:
- Certificate, Diploma, or Degree in Business Management, Administration, or Operations Management
Minimum Experience:
- At least 1 year of experience in a similar administrative or operational role
Knowledge and Skills Required:
- Understanding of operational and administrative processes
- Strong communication and interpersonal skills
- Ability to adapt in a dynamic environment
- Decision-making under pressure
- Team collaboration and relationship building
- High standards for accuracy and quality
- Strong work ethic and time management
Behavioural Competencies:
- Adaptability
- Communication
- Collaboration
- Decision Making
- Stress Management
- Work Standards
- Trust Building
- Task Management
Additional Information:
Preference will be given to candidates from underrepresented groups in line with Nedbank’s transformation goals.
