Introduction: Our client, a well-established entity in the educational sector, presents an exciting opportunity for an individual with a keen eye for detail and strong organizational skills to join them as an Office Administrator at their Ellisras office in the Lephalale area.
Working hours: Monday – Friday 08:00 – 17:00
Responsibilities:
- Client Correspondence Management: Handle communications with parents and clients, managing queries, feedback, and information distribution.
- Educational Support Communication: Provide details about nature and communication training programs, including schedules and content.
- Digital Platform Management: Utilize digital tools for client interaction, data management, and virtual communication.
- Client Relationship Building: Establish and nurture robust relationships with parents and clients, ensuring satisfaction and active engagement.
- Administrative Support: Assist with administrative tasks related to client management, scheduling, and data handling.
- Issue Resolution and Support: Address and resolve any concerns or issues raised by parents and clients.
Please note: Only shortlisted candidates will be contacted.
Desired Experience & Qualifications:
- Matric
- Excellent communication skills (verbal and written)
- Self-starter with a structured approach
- Previous experience in handling bookings, inquiries, and travel arrangements would be highly advantageous
- Client Communication Proficiency: Strong skills in engaging with parents and clients, delivering clear and effective communication.
- Knowledge in Nature and Communication Fields: Basic understanding of the training provider’s focus areas, such as nature education and communication techniques.
- Digital Literacy: Proficiency in digital communication tools for correspondence and client management.
- Empathy and Interpersonal Skills: Ability to empathize with and understand the needs of parents and clients, especially in discussions about their children’s educational needs.
- Organizational Skills: Competence in efficiently managing schedules, correspondence, and client data.
- Problem-Solving Abilities: Skill in addressing and resolving queries or issues that parents or clients may have.
