Office Administrator At Fidelity

Location: Ermelo, Mpumalanga

Full Job Description: The primary objective of this role is to ensure the efficient and effective administration within the office, adhering to established requirements in all aspects. Additionally, it aims to ensure that both the Client’s and Operations’ needs are consistently and professionally met.

Key Performance Areas:


  • Oversee recruitment, selection, and placement processes.
  • Establish a recruitment market to source quality candidates.
  • Utilize various tests to assess candidate suitability.
  • Conduct interviews with shortlisted candidates alongside the responsible manager.
  • Prepare relevant paperwork for candidate appointments and process accordingly.
  • Conduct comprehensive inductions with follow-ups to ensure appropriate placements.
  • Input new employee applications into the HR system.
  • Maintain strong industrial and employee relations.
  • Disseminate information on policies and procedures regarding industrial relations to staff.
  • Ensure appointments are made within specified time frames.
  • Systematically appoint quality candidates.
  • Achieve retention through effective induction processes.
  • Ensure adherence to set procedures without deviation.
  • Address employee matters satisfactorily.
  • Assist in communication efforts.
  • Administer company benefits.
  • Collaborate with other managers to determine important communication.
  • Ensure effective communication reaches the intended audience.
  • Assess understanding and effectiveness of circulated communications.
  • Facilitate a better understanding of company benefits.
  • Ensure staff access company benefits.
  • Oversee proper administration of benefits and follow-up.
  • Ensure appointment of quality and motivated staff.
  • Ensure effectiveness of communication channels.
  • Ensure accessibility and awareness of company benefits among staff.
  • Drive total compliance.
  • Foster good relationships with other managers.

Minimum Requirements:

  • Matric certificate.
  • Diploma or Degree in Human Resource Management preferred.
  • 2-3 years of HR environment experience.
  • Proficiency in administration, interpersonal communication, and client liaison.
  • Strong planning, leadership, organizational, interpersonal, and communication skills.
  • Computer literacy in Microsoft Programs.
  • Analytical and critical thinking abilities.
  • Customer-focused.
  • Team player.

We reserve the right not to appoint to any advertised position. While preference is given to existing employees based solely on merit, Historically Disadvantaged Candidates and Black Female Candidates are encouraged and supported in the FSG team, with priority given to black female candidates per our transformation policy, subject to the stated criteria.

Fidelity Services Group (Pty) Ltd adheres to global fair practice and business ethics, recognizing continuous development of our human capital as crucial to our success in the markets we operate in.

If you are not contacted regarding this position within 10 working days from the closing date, please consider your application unsuccessful.

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