Introduction
We are committed to being the leading and most successful distributor in our region. Our goal is to be the most valued channel for our partners while driving growth and profitability for our shareholders, employees, vendors, channel partners, and their customers.
Axiz is an equal opportunity employer, and this position will be filled in alignment with our Employment Equity policies.
The Admin and Sales Support role plays a crucial part in supporting both the administrative and sales teams. This position involves a range of responsibilities, including office administration, customer service, order processing, and assisting the sales team in achieving business objectives.
Key Responsibilities
- Maintain and organize office filing systems (both digital and physical).
- Handle phone calls, emails, and inquiries, directing them to the relevant team members.
- Ensure accurate record-keeping for contracts, invoices, and essential documents.
- Manage office supplies and inventory, ensuring sufficient stock of materials and equipment.
- Provide general administrative support, including travel arrangements, scheduling, and correspondence.
- Perform data entry and maintain accurate system records.
- Assist with processing customer orders, ensuring accurate pricing, product availability, and delivery schedules.
- Communicate with the warehouse team to ensure timely order deliveries.
- Offer customer support by responding to inquiries, resolving issues, and handling returns or exchanges.
- Follow up with customers post-sale to ensure satisfaction and collect feedback.
- Collaborate with sales, marketing, and customer service teams to enhance sales and customer experience.
Qualifications & Experience
- Education: Matric certificate/Grade 12 with exemption (preferred).
- Experience: Minimum of 1 year in supply chain and inventory management within the IT industry (essential).
- Preferred Experience: Background in logistics and/or procurement.
Technical Competencies
- Strong email etiquette and telephone communication skills.
- Proficiency in computer literacy and numerical skills.
- Excellent administrative and organizational abilities.
- Basic understanding of accounting principles (advantageous).
Behavioral Competencies
- Customer-focused approach.
- Commitment to self-development.
- Strong analytical thinking and decision-making skills.
- Exceptional organizational and time management skills.
- Excellent verbal and written communication abilities.
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
- Experience with CRM software and inventory management tools (advantageous).
- Knowledge of sales processes and customer relationship management.
- Ability to multitask, prioritize tasks, and work efficiently under pressure.
- Strong problem-solving and customer service skills.
