Logistics Assistant at Nandos

Full Job Description

Job Description

You will work with the Global logistics team, 3rd Party Logistics, and 3rd Party Manufacturing companies to support our systems and processes from production through to market delivery. Your role will specifically support achieving on-time production, dispatch, and delivery to ensure customer satisfaction for the Nando’s Grocery business.

Minimum Requirements

Qualification and Experience:

  • Post-secondary school qualifications
  • Minimum of 2 years’ experience in a supply chain role, ideally within the logistics function of a multinational business
  • Knowledge of FMCG manufacturing, local, and global logistics
  • Previous experience with ERP systems
  • Proficient in Microsoft Office applications, including Excel

Key Competencies:

  • Strong organizational skills and attention to detail
  • Excellent communication skills, both written and spoken English
  • Ability to adapt to changing priorities, working calmly and effectively under pressure
  • Ability to build a warm rapport with business partners and markets, embodying Nando’s brand values
  • A strong interest in FMCG, ideally with a passion for food
  • Ability to work independently and manage tasks
  • Strong team player

Duties and Responsibilities

  • Manage the production and dispatch administration process, including stock receipts and dispatch in the ERP system
  • Collaborate with 3rd Party Logistics companies to ensure accurate and timely shipping documentation
  • Communicate with freight suppliers through our 3rd Party Logistics companies to ensure prompt dispatch and delivery of shipments
  • Assist the Customer Coordinator in investigating issues related to dispatched orders
  • Support the Customer Supply Chain team in communicating with customers about delayed shipments, prioritization of dispatch, and proactive problem-solving
  • Act as the day-to-day point of contact for 3rd Party Logistics and 3rd Party Manufacturer queries, in conjunction with the Customer Supply Chain team
  • Plan and prioritize tasks to ensure efficient operations and continuous productivity improvement
  • Maintain and share various weekly and monthly updates with 3PLs, markets, and internal teams
  • Assist with clerical tasks and share information related to audit requirements
  • Work closely with the Customer Coordinator to efficiently manage the Credit Note process
  • Support the monthly collation, processing, and forecasting of market orders

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