Healthcare Administrator at PSG


PSG is dedicated to fostering a diverse workplace and achieving employment equity. We prioritize applicants from designated groups and encourage individuals with disabilities to apply.

Job Description:

This role combines administrative support, data capture, query resolution, client liaison, and general office tasks.


  • Generate and follow up on iComply documentation and update the CRM system.
  • Capture:
    • Monthly billing statements
    • Suspensions and reinstatements, including SMS communication to members
    • Gap claim requirements not submitted by PSG
  • Check the Discovery website weekly for dependent addition requirements.
  • Assist Support Centre Consultants as needed.
  • Provide backup for Support and Admin Centre staff.
  • Resolve complex medical aid claims.
  • Follow up and investigate returned mail and other communications, updating the database accordingly.
  • Address specific client service needs.
  • Assist with special client and practice-related projects as required.
  • Participate in Wellness Days as needed.
  • Perform any other duties or responsibilities that reasonably fall within the scope of the job description or operational requirements.

Minimum Requirements:

  • RE5 certification
  • Grade 12 / NQF4 qualification
  • 2 years of relevant healthcare experience within the financial services industry
  • Proficiency in both spoken and written English and at least one other official South African language
  • Computer literacy (MS Office)

Competencies Required:

  • Client-centric approach
  • Strong communication skills
  • Attention to detail
  • Team player

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