Customer Services Officer – Fixed Term Contract
Location: Sandton, Gauteng
About Us
We are a premier real estate services company that blends global expertise with in-depth local knowledge to deliver tailored, high-performance solutions. We support property owners and occupiers in all aspects of property strategy, including development, buying, selling, leasing, valuation, and management. Our commitment to quality and excellence distinguishes us in the industry.
Why Join Us?
Be part of an innovative team that values entrepreneurial spirit and recognizes outstanding contributions. Work alongside skilled property professionals, access top-tier resources, and enjoy opportunities for personal and professional growth. At JHI, your efforts are acknowledged and celebrated, ensuring a fulfilling career journey.
About the Role
We are looking for a Customer Services Officer to manage the information desk, ensuring a positive company image. The role involves selling gift cards, assisting visitors professionally and courteously, and maintaining smooth desk operations in line with standard procedures.
Key Responsibilities
- Information Desk Management:
- Ensure the desk is presentable at all times.
- Maintain a professional and welcoming demeanor.
- Assist customers efficiently, resolving queries promptly and providing accurate information.
- Wheelchair Administration:
- Maintain an accurate register of issued and returned wheelchairs.
- Ensure wheelchairs are clean and well-organized.
- Keep records updated and follow up on outstanding returns.
- Gift Card Sales & Compliance:
- Sell gift cards following company procedures and audit guidelines.
- Report any issues to the Information Desk Supervisor or Finance and Admin Managers.
- Accurately complete daily reconciliation and maintain proper records.
- Ensure all FICA requirements are met.
Qualifications & Experience
- Education: Matric Certificate (required).
- Experience: Minimum 2 years in cash sales, administration, reconciliation, or customer service.
Key Competencies
Essential:
✔ Adhering to Principles and Values
✔ Delivering Results & Meeting Customer Expectations
✔ Leading & Supervising
✔ Working with People
✔ Following Instructions & Procedures
✔ Learning & Researching
Desirable:
✔ Adapting to Change & Handling Pressure
✔ Taking Initiative & Decision-Making
✔ Effective Communication & Presentation
✔ Achieving Personal & Professional Goals
If you are customer-focused, detail-oriented, and eager to contribute to a dynamic environment, we encourage you to apply!
