Position: Confirmations Clerk
Location: Johannesburg, Gauteng
Company: National Renal Care
Company Overview
National Renal Care is a leading provider of comprehensive kidney disease management in South Africa. We pride ourselves on fostering a collaborative and compassionate work environment where clinical excellence and digital innovation come together to offer exceptional care for individuals with compromised organ function.
Position Summary
We are looking for a qualified, driven, and detail-oriented Confirmations Clerk to join our team. This role involves maintaining accurate patient records, managing filing systems, and coordinating medical aid confirmations and updates.
Minimum Requirements
- Grade 12 (NQF Level 4)
- At least 2 years of experience in a similar administrative role
- Proven experience with medical aid authorisation processes and a solid understanding of ICD-10 coding
- Proficiency in Pastel and Microsoft Excel
- Computer literacy in MS Office Suite
- Strong customer service orientation
- Highly energetic, well-organised, and a team player
- Demonstrates ethical behavior and a commitment to excellence
Key Responsibilities
- Liaise with medical aids for confirmations and updates
- Obtain authorisations and letters of guarantee
- Resolve queries in a timely and professional manner
- Maintain accurate and up-to-date patient records and filing systems
- Engage with key stakeholders including doctors and renal units
- Ensure excellent client service at every touchpoint
- Uphold and demonstrate National Renal Care’s core values and “Caring the NRC Way”
Our Commitment to Equity
National Renal Care is proud to be an equal opportunity and affirmative action employer. Our recruitment process is designed to identify individuals with the right skills while promoting diversity and inclusion, in line with our Employment Equity Strategy. We strongly encourage applications from candidates living with disabilities.
Internal applicants: Please inform your line manager of your application, as per our recruitment policy, to avoid disqualification.
If you have any physical or psychological limitations that may affect your performance in the role, please consult with us for possible reasonable accommodation.
Important Information
- If you do not receive feedback within 2 weeks of the closing date, please consider your application unsuccessful.
- By applying for this position, you consent to your personal data being used solely for recruitment purposes. If unsuccessful, your information will be stored for 6 months and then safely deleted, unless otherwise specified.
