Vacancy: Client Service Officer
Salary: R269,499 per annum
Location & Reference Numbers
- Labour Centre: Germiston – Ref No: HR 4/4/4/02/04 (x2 Posts)
- Labour Centre: Soshanguve – Ref No: HR 4/4/4/02/03 (x1 Post)
- Provincial Office: KwaZulu-Natal – Ref No: HR 4/4/5/26 (x1 Post)
Minimum Requirements
- Educational Qualification: Grade 12 / Senior Certificate
- Experience: 0 to 6 months
- Knowledge of:
- Unemployment Insurance Act
- Unemployment Insurance Contributions Act
- Public Service Act & Regulations
- Batho Pele Principles
- Departmental policies and procedures
- Customer care practices
- Skills:
- Excellent verbal and written communication
- Active listening
- Computer literacy
- Strong customer service orientation
- Decision-making
Key Responsibilities
- Receive and evaluate Unemployment Insurance (UI) claims using relevant systems and standard operating procedures
- Register employers and verify employee declarations according to regulations
- Process payments for approved claims within prescribed timeframes
- Handle all enquiries related to claims and the claims process
- Perform general administrative support duties within the unit
Enquiries
- Ms. S Ceaser – Tel: (011) 345 6300
- Mr. T Nengwekhulu – Tel: (018) 632 4779
- Ms. G Khomo – Tel: (031) 366 2331
Application Process
Postal Address:
Chief Director: Provincial Operations
P.O. Box 4560, Johannesburg, 2001
Physical Address:
Department of Employment and Labour
No. 47 Empire Road, Parktown
Email: Jobs-GP6@labour.gov.za
