Full Job Description
Business Unit: Discovery Insure
Function: Forensics/Fraud/Fiduciary Services
Date: 16 Jul 2024
Position: Claims Stolen Vehicle Recovery Assessor – Short-Term Insurance
About Discovery
Discovery’s core mission is to promote healthier lives and safeguard the well-being of individuals. We invest in exceptional individuals who align with our values and support our mission. Our dynamic, fast-paced environment encourages smart, self-driven people to excel. As global thought leaders, Discovery is dedicated to financial success and fostering positive, meaningful societal change.
About Discovery Insure
Discovery Insure aims to cultivate great drivers and enhance businesses through our innovative Shared-value Insurance model. As South Africa’s fastest-growing short-term insurance company, we offer comprehensive products to protect clients against current and emerging risks in motor, home, and business insurance. Our award-winning Vitality Drive programme is a key market differentiator, incentivising and rewarding safe driving. This programme has expanded to international markets, including Europe and the Middle East. Our team of over 1,000 employees is dedicated to providing unique, innovative solutions and exceptional service to customers and financial advisers.
Key Purpose
The primary role is to identify and recover stolen and hijacked vehicles under the Discovery Insure contract following a claim. This position also involves mediating between clients and brokers, providing feedback and support to claims consultants, and maintaining good relationships with brokers and clients.
Areas of Responsibility
- Arrange vehicle upliftment from SAPS and transfer to salvage service providers within agreed service levels.
- Prepare documentation for vehicle release from SAPS and assist clients with vehicle identification within predetermined timeframes.
- Mitigate risks throughout the salvage process.
- Report on recovered vehicles and provide recommendations.
- Identify and report fraudulent claims.
- Perform administrative tasks and meet deadlines.
- Make recommendations to prevent fraud.
- Collect, evaluate, and handle evidence.
Education and Experience
- Essential: Matric
- Essential: Minimum of 3 years’ experience in vehicle theft investigation/recovery in the short-term insurance industry.
- Essential: Minimum of 2 years’ experience in SAPS stolen vehicle recovery.
- Essential: Understanding of investigation terminology.
- Advantageous: Tertiary qualification related to investigations and interviewing, such as Certified Fraud Examiner.
- Essential: Valid driver’s license.
- Essential: Willingness to travel.
Employment Equity
Discovery’s approved Employment Equity Plan and Targets will be considered in the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome applications from individuals with various disabilities.
