Full Job Description
Location: Dr. G.M. Pitje Day Hospital
Job Summary:
Assist patients with the admissions and discharge process in a professional manner, mitigating financial risks to the organization while exceeding client expectations.
Minimum Qualifications and Experience:
- Administrative Qualification / NQF Level 5
- 1-2 years’ experience in general office administration
- Health-related qualification/certificate (advantageous)
- Knowledge of ICD codes
- Familiarity with medical/clinical terminology
- Advanced computer literacy
- Experience with SAP is an advantage
Duties:
- Attend to all patients and customers’ needs professionally.
- Provide patients with information on bookings and admissions according to Clinix standards.
- Obtain required information and documentation from patients at admission (e.g., Identity document and valid Medical Scheme card) as per company policies and procedures.
- Accurately capture all required patient information during admission.
- Complete the discharge process as necessary.
- Deliver a customer-focused admissions experience efficiently.
- Identify and prevent financial risks to the organization by adhering to company policies and procedures, such as collecting co-payments and private patient estimate payments at admission.
