Senior Administrator – Client Services
📍 Location: Centurion, Gauteng, South Africa
📄 Reference Number: MMH250313-6
📆 Closing Date: 20 March 2025
📌 Position Type: Permanent | Hybrid Work Opportunity
About Momentum Corporate
Momentum Corporate, part of the broader Momentum Metropolitan Group, empowers individuals, businesses, and communities to achieve their financial goals and life aspirations. Through our brands—Metropolitan, Momentum, Multiply (wellness and rewards), Guardrisk, and Eris Property Group—we provide comprehensive financial solutions, helping clients grow savings, protect assets, and invest for the future. Learn more at www.momentumgroupltd.co.za.
⚠️ Disclaimer: To ensure authenticity, please verify this job listing on our official careers page.
Role Purpose
As a Senior Administrator, you will play a vital role in providing efficient and effective client service by managing queries from clients and intermediaries promptly and professionally.
Minimum Requirements
✔ Education: Grade 12 (NQF Level 4)
✔ Experience:
- 4–6 years in an insurance administration environment
- Employee benefits experience – Essential
- Strong knowledge of industry products and relevant legislation
- Completion of Yenzani training – Preferred
Key Responsibilities
🔹 Mailbox Management: Ensure timely and efficient handling of team emails.
🔹 Credit Control Management: Oversee credit control accounts for retirement and risk business.
🔹 Risk Claims Accruals: Manage risk claims processes within the team.
🔹 Quarterly Admin Reports: Assist in preparing reports alongside the Administration Manager.
🔹 Query Resolution: Take ownership of client queries and ensure timely resolution.
🔹 Compliance & Best Practices: Adhere to company policies, industry regulations, and legislative requirements.
🔹 Risk Mitigation: Identify, escalate, and address potential risks effectively.
🔹 Service Excellence: Deliver consistent, high-quality service to drive client satisfaction and retention.
🔹 Client-Centric Support: Assist the Administration Manager in creating efficient, client-focused solutions.
🔹 Contact Centre Assistance: Provide support as needed.
🔹 Complaint Resolution: Address client complaints promptly and recommend corrective actions.
Key Competencies & Skills
✔ Accountability – Own and drive tasks to completion
✔ Attention to Detail – Maintain high accuracy in all administrative processes
✔ Customer Orientation – Deliver client-first solutions
✔ Effective Communication – Engage professionally with clients and stakeholders
✔ Organizational & Planning Skills – Prioritize tasks efficiently
✔ Team Player – Collaborate effectively within the team
✔ Time Management – Meet deadlines in a fast-paced environment
Employment Equity Commitment
Momentum Corporate is committed to Employment Equity, diversity, and inclusion in recruitment. Appointments align with our Employment Equity goals, and we encourage applications from individuals with disabilities.
📢 Ready to take the next step in your career? Apply today and be part of a dynamic, client-focused team! 🚀
