Full Job Description
Objectives & Key Responsibilities
- Oversee and maintain JB1 meeting rooms, training rooms, canteens, kitchens, bar, and coffee stations.
- Welcome visitors in a friendly and professional manner.
- Assist in preparing refreshments for meetings.
- Ensure meeting rooms remain clean and tidy at all times.
- Log and coordinate maintenance for designated areas.
- Ensure all equipment in meeting rooms is functional and assist visitors and staff with usage.
- Maintain sufficient stock levels of consumables and refreshments, including preparing monthly order lists.
- Provide reception and switchboard support as needed.
- Handle queries and complaints efficiently and professionally.
- Ensure a high level of internal and client satisfaction.
- Assist staff and visitors with ad hoc requests.
Facility Management & Reception Duties
- Adhere to security processes and log access for important clients.
- Greet and welcome guests professionally.
- Answer and manage reception phone calls efficiently.
- Direct calls professionally and promptly and ensure messages reach staff in a timely manner.
- Guide clients upon arrival.
- Assist with additional tasks such as courier services.
⏳ Working Hours: 8:00 AM – 5:00 PM (1-hour lunch break)
Required Skills & Attributes
- Excellent communication skills with a warm and professional demeanor.
- Strong interpersonal skills and a natural flair for people.
- Punctual, professional, and well-organized.
- Active listening skills to understand and address requirements effectively.
- Proficiency in English (spoken and written).
- Problem-solving ability with a proactive approach.
- Ability to work independently and as part of a team.
- Self-motivated with a strong sense of responsibility.
- Patient, tolerant, and maintains professionalism in all interactions.
- Commitment to continuous learning and self-development.
- Strong switchboard experience with an excellent telephone manner.
Qualifications & Experience
- Fluent in English.
- Matric certificate with 3-5 years of relevant experience.
- Proficiency in Microsoft Office (Word, Excel, Outlook, etc.).
