Perform administrative tasks to ensure an efficient transcription process in accordance with company policies and procedures.
Maintain an organized electronic filing system by keeping accurate and accessible records, following SOPs and legal requirements.
Ensure proper record management to support an effective Quality Management System.
Collect, organize, and accurately input up-to-date information in the required format.
Transcribe documents, forms, and templates into approved document-controlled formats to meet compliance and quality standards.
Track and monitor project outcomes to ensure alignment with project timelines.
Maintain high performance levels to meet daily targets.
Prepare and submit relevant management reports to the appropriate manager.
Maintain strict confidentiality of all information and documentation.
Record meeting minutes and distribute them to stakeholders to support project delivery.
Stakeholder Engagement
Communicate with stakeholders to obtain necessary information for accurate transcription.
Submit completed and approved document templates, forms, and records to the appropriate department or manager for further action.
Collaborate with management to obtain approvals on assigned tasks, ensuring compliance with business standards and requirements.
Minimum Requirements: Work Experience
At least one year of experience in an administrative role, including:
Data capturing/typing at a junior level.
Proficiency in Microsoft Word and Excel.
Minimum Requirements: Education
Matric (Grade 12).
Key Competencies & Behavioral Requirements
Attention to Detail: Ability to follow instructions accurately and efficiently.
Communication Skills: Strong verbal, non-verbal, and written communication for effective interaction with individuals and teams.
Time Management: Ability to plan, schedule, coordinate, and execute tasks in alignment with business priorities.
Analytical & Critical Thinking: Ability to gather and assess data, analyze situations from multiple perspectives, break down problems, and evaluate potential consequences.
Information Management: Capability to effectively collect, organize, and use information for sound decision-making, including extracting relevant data from databases.
Quality Management: Competence in benchmarking, setting standards, and implementing quality control measures to ensure compliance and continuous improvement.
