Full Job Description
Position: Administrator – RBB Operations (12-Month Contract)
Location: Nedbank, 135 Rivonia Road, Sandown, Sandton
Closing Date: 23 October 2024
Career Stream: Administration, Transactional Processing, and Production
Leadership Pipeline: Manage Self: Technical
FAIS Affected: No
Job Purpose:
To deliver accurate and high-quality administrative support services to internal and external stakeholders, helping Nedbank achieve its business objectives.
Key Responsibilities:
- Handle stakeholder requests by capturing and processing administrative tasks in the relevant system.
- Process vendor invoice payments by entering data into the system.
- Reconcile supplier invoices and general ledger accounts by comparing them with supporting documents and the Management Information System (MIS).
- Contribute to revenue growth by driving submitted sales to completion.
- Create a catalogue of services by allocating costs per product.
- Ensure cost recovery for services provided by monitoring and maintaining the transfer pricing system.
- Support cost reduction efforts by using product MIS data in vendor meetings.
- Track departmental financial performance by comparing actual results to budget variances.
- Aid in budget creation by applying statistical growth data to financial expenditure forecasts.
- Reduce financial and reputational risks by ensuring accurate processing.
- Minimize operational costs by avoiding unnecessary expenditures.
- Provide timely feedback to stakeholders through reports and MIS.
- Meet and exceed client expectations by promptly responding to queries and resolving requests within the Service Level Agreement (SLA).
- Monitor and verify the completion of tasks to ensure process flow is followed.
- Validate reports, data, and transactions by extracting and checking reports from the system.
- Verify client information on systems according to Nedbank policies and FICA regulations.
- Prepare trustee meeting packs and month-end reports for management.
- Maintain and organize administrative files and legal documents, both electronically and physically.
- Escalate issues when anomalies or mismatches in accounts are detected by emailing the Team Manager.
- Stay informed about legislative changes and industry trends by reviewing relevant newsletters and attending training sessions.
- Demonstrate Nedbank’s values and vision through team interactions.
- Pursue personal development by identifying training opportunities and career progression with guidance from managers.
- Ensure all necessary certifications and training are completed within the required timeframes.
- Share knowledge with team members to ensure accurate information delivery to stakeholders.
- Support corporate social responsibility initiatives in line with business strategies.
- Recommend improvements to systems, processes, and policies, and assist with implementation.
Minimum Experience:
1-2 years of administration experience in a banking environment.
Essential Qualifications (NQF Level):
Matric / Grade 12 / National Senior Certificate
Preferred Qualification:
Diploma in Financial Management or Business Administration.
Technical/Professional Knowledge:
- Administrative procedures and systems
- Banking knowledge and procedures
- Business terminology and definitions
- Data analysis
- Regulatory knowledge
- Business writing
- Product knowledge
- System knowledge
- Governance, risk, and control procedures
Behavioral Competencies:
- Effective Communication
- Collaboration
- Customer Focus
- Initiative
- Work Standards
- Time Management
