Full Job Description
Job Purpose:
Provide administrative support to the Product Manager for the Lenovo consumer administration portion of the business. This includes handling client and sales enquiries nationally when necessary.
Responsibilities:
- Brand Administration:
- Draw weekly or monthly reports as required.
- Verify vendor purchase orders against Mustek POs.
- Manage open orders on vendors.
- Order and manage warranties on backorders.
- Create and maintain consistent product codes.
- Understand costings, shipping models, terminology, and margin management.
- Develop knowledge of Forex and its impact on business.
- Assist with accurate and correct quoting.
- Provide timely solutions and resolve issues.
- Keep ETAs of incoming stock updated.
- Capture rebates, settlements, and credit notes in Mustek’s system.
- Record data in Excel spreadsheets as needed.
- Monitor rebates on the supplier rebate system.
- Handle verification and cross-checks for rebate programme completion.
- Submit claims to vendors within 45 days from the invoice date.
- Resolve disputes promptly to meet deadlines.
- Provide backup support to vendor and sales in the absence of the Product Manager.
- Track and monitor sell out vs. sell in on rebates.
- Respond to client, sales, and vendor queries.
- Assist with administration for large accounts (finance and logistics).
- Help with stock booking at goods receiving.
- Send product information to clients/sales as needed.
- Stay updated with the latest technology and products by attending vendor training.
- Coordinate with sales and rebate manager for loading rebate programmes.
- Provide overall support to the Product Manager both in-house and when out of the office.
- Manage and update the Jhb filer.
- Track/manage crad dates with DSV.
- Track/manage ETAs with vendor and Mustek.
- Track/monitor incoming orders.
- Track/monitor aged stock.
- Track/monitor open/ready orders with sales.
- Customer Satisfaction:
- Understand product life cycles and roadmaps to maximize profitability.
- Attend vendor symposiums to stay updated on technology.
- Marketing:
- Manage demo items and display areas.
- Occasionally travel to branches, conferences, and symposiums.
- Assist with marketing flyers, events, and incentives.
- Contribute to marketing ideas and initiatives.
- Attend product-related events for networking, learning, and marketing.
- Training and Development:
- Develop and maintain MS Office Excel and presentation skills.
- Research products, technology, and market trends to stay current.
- Attend scheduled training for product updates.
- Ensure the sales team and customers are informed of Mustek’s product offerings through training.
Qualifications and Experience:
- Education:
- Matric
- A tertiary qualification in marketing/sales is advantageous
- Experience:
- Minimum 1 year in a marketing and sales environment at a similar level
Skills and Knowledge:
- Proficiency in Microsoft Office, especially Excel
- Knowledge of the ICT industry
- Product-specific knowledge
- Understanding of sales and marketing principles and procedures
- Verbal and non-verbal persuasion techniques and communication
- Clear understanding of product technology, lifecycle, and drivers
- Knowledge of import and costing methodology
- Basic business and profitability understanding
- Data analysis and interpretation
- Superior presentation skills
- Problem-solving and analytic skills
- Relationship-building skills
- General administration skills
- Influencing and persuasion skills
- Strategy development skills
- Negotiation skills
- Strong verbal and written communication skills
- Organizational skills
- People and customer management skills
- Networking skills
- Public speaking skills
- Information processing skills
- Creative skills and idea generation
