Administrator At Discovery

Job Title: Legal Debt Collection Administrator Department: Administration and Office Support Business Unit: Discovery Life Date: February 28, 2024

Discovery Life Administrator – Legal Debt Collection

Overview: Discovery, driven by its core purpose to enhance and protect lives, seeks individuals who resonate with its values. Discovery Life, within this ethos, operates in a fast-paced, customer-centric environment, fostering relationships with clients and stakeholders. The role of the Legal Debt Collection Administrator is pivotal in managing intermediary debt efficiently to ensure recovery.


  • Update records on Discovery’s systems to accurately reflect the status of files.
  • Understand the origin of debt within the organization and follow internal processes for recovery.
  • Adhere to standard operating procedures and policies for compliance.
  • Generate and analyze reports to inform decisions on collections and financial transactions.
  • Negotiate with debtors to collect debt within specified time frames.
  • Report any debt risks to team leaders.
  • Take ownership and resolve queries within service level agreements (SLAs).

Qualifications and Experience:


  • Matriculation
  • Minimum 1 year of experience in a commissions environment
  • 3-4 years of relevant experience in the Financial Services Industry
  • Minimum 1 year of administrative experience in Financial Services and/or Insurance industry


  • 1 year of experience in a commissions environment within Discovery

Technical Skills and Knowledge:


  • Proficiency in computer usage with strong Excel skills
  • Excellent written and verbal communication
  • Negotiation and problem-solving abilities
  • Knowledge of the Insurance Industry


  • Understanding of legal processes, debt collection, and the National Credit Act
  • Familiarity with Discovery Sales Distribution Channels
  • Ability to navigate various Discovery systems for information retrieval and verification

Employment Equity: Discovery adheres to its Employment Equity Plan and Targets during recruitment, encouraging applications from individuals with disabilities.

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