Administrative Support Officer: Customer Care

Position: Administrative Support Officer

Location: City of Ekurhuleni, Gauteng
Employment Type: Permanent
Annual Salary: R417,864.00 – R573,228.00 (basic salary per annum, excluding benefits)


Minimum Requirements:

  • A National Diploma in Administration or an equivalent NQF Level 6 qualification
  • 3 to 5 years of experience in a payroll or related administrative environment

Key Responsibilities:

  • Deliver comprehensive administrative, secretarial, and organizational support to ensure quality service delivery to departments, employees, and service providers
  • Establish and manage an efficient filing system in line with the National Archives and Records Service Act
  • Draft and circulate approved policies, procedures, and implementation guidelines
  • Act as a communication link between the Senior Manager and various stakeholders
  • Assist in managing office processes to maintain operational efficiency
  • Coordinate and participate in meetings and workshops
  • Draft, document, and maintain procedural policies, manuals, and council resolutions electronically in compliance with legislation
  • Support the Senior Manager with frontline operations aligned to the section’s Integrated Development Plan (IDP) goals
  • Ensure all outputs comply with legislative and governance standards
  • Adhere to financial management practices to reduce waste and highlight potential risks
  • Maintain high standards of customer service and contribute to people management efforts

Application Notes:

  • Contact for Enquiries: 0860 54 3000
  • Candidates may be required to submit proof of the NQF level of their qualifications
  • If you do not receive feedback within six weeks of the closing date, please consider your application unsuccessful

Employment Equity:
The City of Ekurhuleni is committed to the principles of the Employment Equity Act and reserves the right to make appointments, not appoint, or to appoint laterally.

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