Job Title: Administrative Support Coordinator
Location: Centurion, Gauteng
Key Responsibilities:
- Manage and process daily administrative requests received from the external call center.
- Communicate professionally and promptly with external call centers and clients.
- Handle administrative tasks such as processing additions, increases, and reinstatements.
- Coordinate and schedule debit order deductions and modifications.
- Ensure accuracy when implementing requested changes and corrections involving other departments.
- Provide voice recordings and relevant feedback to the complaints department.
- Distribute non-payment and provisional lapse data to call centers on a monthly basis.
- Generate quotations and supply policy information based on client requests.
- Address and resolve operational issues with clients, colleagues, and third parties.
- Maintain records of voice logs for new business and administrative updates on Secure FTP.
- Compile reports on administrative requests, challenges, progress, and quality feedback.
- Participate in collaboration meetings with external call centers and provide updates to management alongside the Quality Assurance Clerk.
- Assist with ad hoc tasks related to lead generation for specific call centers.
Minimum Requirements:
- Grade 12 qualification.
- 1–2 years of relevant experience (experience in long-term insurance is advantageous).
- Call center background is beneficial.
