Administrative Assistant

Full Job Description

Location: Kempton Park
Job Posting Title: Administrative Assistant, Operations, Solutions
Time Type: Full Time

Current DSV Employees: If you’re a current DSV employee interested in a position in another country, please reach out to your Human Resource representative to discuss the application process and requirements.

About DSV – Global Transport and Logistics: Founded in 1976 by ten independent hauliers in Denmark, DSV has grown to become the world’s third-largest supplier of global transport and logistics solutions. We add value to our customers’ supply chains by transporting, storing, packaging, re-packaging, processing, and clearing all types of goods. With offices in over 80 countries, we ensure a steady supply of goods to production lines, outlets, stores, and consumers worldwide. Our global reach and local presence keep us close to our customers. Learn more at

Main Purpose of the Role:

  • Ensure all KPIs are met as per SLA agreements within the Returns department.
  • Report on department performance to Internal Management.
  • Promptly, efficiently, and proactively address all client requirements.


  • Matric
  • Tertiary qualification(s)

Additional Skills:

  • 3 years of experience and effective working knowledge of a Warehouse Management System (WMS).
  • Intermediate computer literacy.

Elective Skills:

  • Operations: Extensive knowledge and hands-on skill related to inbound processes, facility housekeeping (5S), and batch and expiry control.
  • Communication: Effective written and verbal communication to manage and meet client expectations.

Job-Related Requirements:

  • Minimum of 3 years’ experience in a warehousing/logistics environment OR
  • Minimum of 2 years’ experience in an FMCG and/or pharmaceutical environment.

Duties and Responsibilities:

Manage Returns Processes:

  • Oversee offloading of vehicles and receiving processes.
  • Ensure completion and filing of documents and registers.
  • Verify products according to specified criteria, ensure accurate counting, quality checking, and paperwork matching.
  • Conduct accurate and timely end-to-end investigations as per SLA.
  • Meet receiving and put-away KPIs as per client agreement.
  • Adhere to Returns SOPs, process flows, and work instructions.
  • Follow client-specified SOPs as per agreement.
  • Maintain Returns accuracy at all process levels.

Manage Returns Reporting:

  • Complete registers daily.
  • Fill out forms daily.
  • Report end-of-day data promptly.
  • Submit accurate and timely Returns reporting as specified.
  • Ensure reporting accuracy at all process levels.

Risk Management:

  • Participate in operational assessments.
  • Conduct SHERQ/Risk Audits.
  • Implement Quality Management Systems.
  • Identify areas of non-conformance and drive continual improvement initiatives.

Other Responsibilities:

  • Adhere to Health and Safety standards and promote awareness.
  • Assist Management with ad hoc operational objectives.
  • Exhibit strong communication and interpersonal skills.
  • Demonstrate willingness to achieve success and motivate team members.
  • Display strong decision-making abilities and confidence to operate independently.
  • Perform effectively under extreme pressure.

Disclaimer: Due to the high volume of applications, only shortlisted candidates will be contacted. External candidates who do not hear from us within four weeks should consider their application unsuccessful. We follow fair and non-discriminatory selection procedures and use Affirmative Action measures to address employment disadvantages experienced by designated groups. Preference will be given to candidates from these groups as defined in the Employment Equity Act and aligned with DSV’s Employment Equity plans. DSV reserves the right to defer or close a vacancy at any time.

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