Estate Administrator – Gauteng
About CSi Properties
CSi Properties specializes in rental management and property sales, offering a wide range of high-quality housing options, including:
✔ Full Title Houses in Lifestyle Estates
✔ Sectional Title Units in Security Complexes
✔ Retirement Village Houses and Apartments
We manage a diverse portfolio across Gauteng, Witbank, and Ellisras, providing real estate services tailored to investors and homeowners. Our expertise in the property market enables us to guide clients in making informed purchasing decisions. With a foundation built on Ownership, Integrity, Teamwork, and Efficiency, we have established ourselves as a market leader.
Duties & Responsibilities
Administration
- Welcome and assist visitors professionally, addressing their requests and queries.
- Answer and manage telephone calls courteously and efficiently.
- Handle administrative processes for new owners and tenants, ensuring accurate record-keeping.
- Document, investigate, and resolve complaints efficiently, escalating to the General Manager when necessary.
- Coordinate maintenance requests and follow up with contractors.
- Ensure compliance with POPIA protocols and manage original documentation.
- Oversee estate administrative procedures, filing, and record-keeping.
- Reconcile parking rental and telephone accounts monthly.
- Suggest improvements for operational efficiency.
- Liaise with Head Office when required.
- Manage resident transport bookings and outing schedules.
- Take and distribute meeting minutes for management and staff meetings.
- Handle post distribution and processing of installation requests.
- Maintain office supplies and equipment in proper working condition.
- Procure goods and services cost-effectively under the General Manager’s instructions.
- Maintain up-to-date administrative records, including fingerprint checks, financial statements, and employee details.
Financial Administration
- Assist owners with levy statement queries.
- Process requests for installations or unit adjustments.
- Facilitate resident transactions, including electricity, stamps, meals, photocopying, bus fees, and access tags.
- Handle daily cash deposits, banking transactions, and financial reconciliations.
- Ensure efficient and accurate expense and income tracking.
- Prepare invoices for approval and maintain accurate financial records.
- Complete daily, weekly, and monthly financial reports as assigned by the General Manager.
Stakeholder Relations
- Build and maintain strong relationships with owners, tenants, contractors, managing agents, and staff.
- Serve as a communication link between residents and the General Manager.
- Promote the Estate’s reputation and establish connections with external agencies and service providers.
- Address resident concerns and escalate issues when necessary.
General Duties
- Assist the General Manager with staff attendance tracking and payroll calculations.
- Participate in estate planning and service improvement initiatives.
- Attend supervision and appraisal meetings regularly.
- Ensure compliance with legislation, policies, and procedures.
- Uphold the Estate’s positive image by handling customer interactions professionally.
Desired Experience & Qualifications
Minimum Requirements
✔ Grade 12 (Matric)
Experience & Skills
✔ Experience in customer service, administration, or secretarial roles
✔ Debtors/creditors experience
✔ Proficiency in Microsoft Office (Word & Excel)
✔ Strong ability to handle customer queries and complaints
Additional Competencies
✔ Bilingual (English & Afrikaans – verbal and written)
✔ Strong communication and interpersonal skills
✔ Excellent planning, organization, and time management
✔ Detail-oriented with problem-solving abilities
✔ Ability to work under pressure and handle conflict management
✔ Professional, friendly, and patient approach
Package & Remuneration
💰 Market-Related Salary
If you have a passion for real estate administration and excellent customer service skills, we encourage you to apply!
