Administrative Assistant

Full Job Description

Listing Reference: 017447
Listing Status: Online
Apply By: 31 July 2024

Position Summary

Industry: Wholesale & Retail Trade
Job Category: Call Centre and Telesales
Location: Roodepoort
Contract: Permanent
Remuneration: Market Related
EE Position: Yes

Introduction

The Clicks Group is seeking an Administrative Assistant to join our Clicks Direct Medicines division. This role is based at the Regional Office in Lea Glen, Roodepoort, and reports to the Service Centre Supervisor.

Job Description

Job Purpose:

To plan, direct, and coordinate administrative activities and resolve queries for the Clicks Direct Medicines professional call centre daily.

Job Objectives:

  • Collate, route, and store all correspondence received and ensure distribution to the relevant department/person.
  • Ensure timely resolution of queries raised within CDM and Clicks pharmacies, providing appropriate feedback.
  • Monitor and distribute reports to Supervisors daily.
  • Monitor relevant dashboards to ensure SLA compliance and timely patient deliveries.
  • Liaise with couriers for delivery follow-up.
  • Manage the to-follow process.

Minimum Requirements

Education:

  • National Senior Certificate (Matric/Grade 12)

Experience:

  • One year in a secretarial/administrative position
  • Business process experience

Skills:

Essential:

  • Organisational skills
  • Administrative skills

Desirable:

  • Internal customer service
  • Communication skills
  • Problem-solving skills

Competencies:

  • Analysing
  • Deciding and Initiating Action
  • Adhering to Principles and Values
  • Persuading and Influencing
  • Working with People

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