Job Title: Regional Admin Support Officer
Location: Midstream Branch
Department: Sales
Experience Level: Entry Level
Industry: Automotive
Functional Area: Administration
Job Overview:
We are seeking a Regional Admin Support Officer to join our Midstream branch. This role involves overseeing key administrative processes, including licensing, registration, financial transactions, and customer support. The ideal candidate is detail-oriented, organized, and capable of handling a range of admin tasks while ensuring compliance and operational efficiency. You will collaborate closely with Regional F&I Managers to support seamless back-office operations.
Key Responsibilities:
1. Debtors & Administrative Support
- Follow up on outstanding debtor accounts and drive resolution.
- Reconcile financial records and escalate unresolved issues.
- Assist stakeholders with general administrative queries.
2. Licensing & Registration
- Track and follow up on outstanding licensing and registration documentation.
- Process and resolve any rejected licensing or registration applications.
- Manage administrative markers related to licensing and registration.
3. Refunds & Compliance
- Process refunds related to licensing, registration, deposits, and other items.
- Support compliance efforts by ensuring adherence to internal policies.
4. Customer & CRM Support
- Respond to CRM queries regarding refunds, licensing, and registration.
- Deliver professional, clear communication to both customers and internal stakeholders.
Skills & Competencies:
- Excellent administrative and organizational skills
- High level of accuracy and attention to detail
- Strong multitasking abilities with effective time management
- Good interpersonal and communication skills
- Sound problem-solving and critical-thinking capabilities
- Proficiency in Microsoft Office (Excel, Word, Outlook)
- Ability to work independently and within a team environment
Qualifications & Experience:
Minimum Requirements:
- Matric (Grade 12)
- Minimum of 2 years’ experience in an administrative or finance-related role
- Familiarity with financial documentation and customer service processes
Preferred:
- Background in the automotive, finance, or insurance industry
- Knowledge of vehicle licensing and registration procedures
Compensation & Benefits:
- Market-related salary
- Cellphone allowance
- Momentum Provident Fund
- 15 days of annual leave
